-
Decrease
call times, increase first call resolution, minimize costly on-site service
visits—and reduce support costs overall.
-
Improve
customer satisfaction scores and Service Level Agreement objectives without
additional staffing.
-
Lower TCO
with no significant up-front costs, no servers to maintain, and no software to
install.
Can I go for
a free trial or Money Back Guarantee ?
There is no free trial available for this service however, we provide a
Money Back Guarantee were in case you are not satisfied you can re-credit or
refund your payment.
Do
you have onsite support service or fall-back system ?
Our
main focus is on remote support but we have been doing traditional onsite
support in and around
Sydney
for 8 years and will have staff to cater for such requirement in
Sydney Area. We also have a comprehensive list of all the support IT Shop and
can help you in getting in touch with one of them for any hardware related
problems.
How
do I start with using remote support?
It is no different than placing a call using an on-site service, however in
this case we will have access to your system through a network and can react to
a problem lot sooner rather than waiting for the IT person to come. We also
have specialist in this field in case of problem escalation.
Were
all are the services available ?
We
presently provide our remote support service in
Australia
and On-site support in
Sydney
.
How
secure am I using remote support ?
This
service is secured & encrypted and hard to break in as other security
services, also our trained staff who login, will not only be able to help you
but follow our strict support guidelines.
What are the
standards followed by your company ?
The
company follows the CMMI3 Standards and do create/review systems for safety and
security of the client data as a priority.