Can I use Auto-responders with your Email service?

Yes. Auto responders (auto-reply messages) which are sent back to a sender when an email hits your mailbox are useful if you're going away on holidays. Simply login to TheConsole, click to administer your domain name and click "EMail" icon to modify options for your email service.

Click on the email address that you wish to setup the Auto-responder for and scroll down to the Auto-Responder section. Enter your message here and test - the mail should immediately start coming back with the automatic note, while your mailbox receives the message.

Note: Auto-responders are NOT available on Catchall e-mail accounts.

Do you provide e-mail forwarding?

Yes, all hosting packages provide email forwarding as part of the email service attached to the product.

Giwia Email restrictions

In an attempt to minimise the number of spammers using our services, we have applied the following restrictions to our Email services:

Sending/Outgoing Server Email Restrictions

Using Outlook or any other Mail client
• Using a Mail client, the sender must always provide a valid "To:" address
• Maximum BCC's is 200 valid email recipients per hour

Using Webmail to send to multiple users

• Using Webmail, the sender must always provide a valid "To:" address
• Maximum BCC's is 200 valid email accounts Per hour
• More than 5 invalid email accounts in BCC field will result in an error and the message sending will fail.

Using an online application ie Joomla, Mambo etc to send mail from your website

• SMTP server hostname is "localhost"
• Maximum 200 valid emails per hour - default limit, which can be changed by requesting it via Support, at    no extra fee
• Each message must be sent as "To" the recipient, no "Bcc"s are permitted

E-mail Service Configuration details for com.au

By default, when you sign up with Giwia for any hosting service, you will get access to setting up POP accounts for your domain name. The following are the details you need to enter into the email software of your choice, if you decide to use a third party email program, such as Outlook.

Incoming POP mail server: pop.yourdomain.com.au

...where yourdomain.com.au is the domain name you signed up on the service with. You can also use pop.hostess.com.au as your incoming mail server - it points to the same POP server IP

Username: your FULL e-mail address e.g. john.smith@domain.com.au
Password: the password you assigned to the POP user when you created it

Giwia provides access to send mail using your own SMTP hostname. Note that not all ISPs allow for sending of mail using external SMTP servers, and force their clients to use their own, so if you find that you cannot send and get errors relating to "Relay not permitted" - this means your ISP has this restriction.

Because of the increasing number of ISPs blocking mail from going out on port 25, we have added a new port (587) to the SMTP mail server for you to be able to send using your own SMTP hostname. Note the details below, paying close attention to the port number.

Outgoing SMTP mail server: smtp.yourdomain.com.au.

...where yourdomain.com.au is the domain name you signed up on the service with.

Port: 587

Authentication required

Authentication details are the same as your Incoming server login details, and usually you can just tick a box "Use the same settings as incoming".

To Set Up Your Email Account in Microsoft Outlook

This tutorial shows you how to set up Microsoft Outlook to work with your e-mail account. This tutorial focuses on setting up Microsoft Outlook 2003, but these settings are similar in other versions of Microsoft Outlook. You can set up previous versions of Microsoft Outlook by using the settings in this tutorial.

1. In Microsoft Outlook, select Tools > E-mail Accounts.

2. On the E-mail Accounts wizard window, select "Add a new e-mail account" and click Next.

3. For your server type, select "POP3" and click Next.

4. On the Internet E-mail Settings (POP3) window, enter your information as follows:

Your Name - Enter your first and last name.
E-mail Address - Enter your e-mail address.
User Name - Enter your e-mail address, again.
Password - Enter the password you set up for your e-mail account.
Incoming mail server (POP3) - Enter pop.secureserver.net for your incoming mail server.
Outgoing mail server (SMTP) - Enter smtpout.secureserver.net for your outgoing mail server.

Click "More Settings."

NOTE: "smtpout.secureserver.net" is an SMTP relay server. In order to use this server to send e-mails, you must first activate SMTP relay on your e-mail account. Log on to your Manage Email Accounts page to set up SMTP relay. If you do not have SMTP relay set up and your Internet Service Provider (ISP) allows it, you can use the outgoing mail server for your Internet Service Provider. Contact your Internet Service Provider to get this setting.

5. On the Internet E-mail Settings window, select the "Outgoing Server" tab.

6. On the Internet E-mail Settings page, enter your email account information as follows:

Your Name - Enter your first and last name.
E-mail Address - Enter your e-mail address.
User Name - Enter your e-mail address, again.
Account Type - Select POP3.
Incoming mail server (POP3) - Type pop.secureserver.net for your incoming mail server.
Outgoing mail server (SMTP) - Type smtpout.secureserver.net for your outgoing mail server.
User Name - Enter your email address again.
Password - Enter the password you created for your email account.

7. If you did not change the SMTP relay section, select "Use same settings as my incoming mail server". If you changed the user name and password in the SMTP relay section of your Manage Email Accounts page, select "Log on using" and enter the user name and password. The following example assumes you did not change your SMTP relay section in your Manage Email Accounts page.

8. Select the "Advanced" tab and change the "Outgoing server (SMTP)" port to 80 or 3535.

9. Click OK.

10. Click Next.

11. Click Finish.

To Set Up Your Email Account in Microsoft Outlook 2007

1. Start Microsoft Outlook 2007. When the Startup Wizard displays, click Next.

NOTE: If the Startup Wizard doesn't automatically display, from the Tools menu, select Account Settings, and then click New. In the Add New E-mail Account dialog box, select Microsoft Exchange, POP3, IMAP, or HTTP, then click Next.

2. On the Account Configuration page, select Yes to indicate you want to configure an email account, and then click Next.

3. On the Auto Account Setup page, enter the following:

Your Name - Enter your first and last name.
E-mail Address - Enter your e-mail address.
Password - Enter the password you set up for your e-mail account.
Retype Password - Enter your password again.

4. At the bottom of the page, select Manually configure server settings or additional server types, and then click Next.

5. On the Choose E-mail Service page, select Internet E-mail, and then click Next.

6. On the Internet E-mail Settings page, enter your email account information as follows:

Your Name - Enter your first and last name.
E-mail Address - Enter your e-mail address.
User Name - Enter your e-mail address, again.
Account Type - Select POP3.
Incoming mail server (POP3) - Type pop.secureserver.net for your incoming mail server.
Outgoing mail server (SMTP) - Type smtpout.secureserver.net for your outgoing mail server.
User Name - Enter your email address again.
Password - Enter the password you created for your email account.

7. Select the Remember Password checkbox, and then click More Settings.

8. In the Internet E-mail Settings window, go to the Outgoing Server tab. Check My outgoing server (SMTP) requires authentication and select Use same settings as my incoming mail server.

9. Go to the Advanced tab. Verify that you have 110 for your incoming server (POP3) and 80 for your outgoing server (SMTP), and then click OK.

NOTE: If you have trouble sending email you can also try 25 or 3535 for your outgoing server (SMTP) port.

10. Click Test Account Settings. Microsoft will send itself a message to test your incoming and outgoing capabilities. Once this is complete, click Next.

11. Click Finish.

To Set Up Your Email Account in MS Outlook Express

This tutorial shows you how to set up Microsoft Outlook Express 6 to work with your e-mail account. This tutorial focuses on setting up Microsoft Outlook Express 6, but these settings are similar in other versions of Microsoft Outlook Express. You can set up previous versions of Microsoft Outlook Express by using the settings in this tutorial.

1. In Microsoft Outlook Express, from the Tools menu, select Accounts.

2. Go to the Mail tab and from the Add menu, select Mail.

3. In the Display Name field, enter you full name and click Next.

4. In the E-mail address field, enter your email address and click Next.

5. On the E-mail Server Names page, enter your information as follows:

My incoming mail server is a - Select POP3.
Incoming mail (POP3, IMAP or HTTP) server - Type pop.secureserver.net.

Click Next.

NOTE: "smtpout.secureserver.net" is an SMTP relay server. In order to use this server to send e-mails, you must first activate SMTP relay on your e-mail account. Log on to your Manage Email Accounts page to set up SMTP relay. If you do not have SMTP relay set up and your Internet Service Provider (ISP) allows it, you can use the outgoing mail server for your Internet Service Provider. Contact your Internet Service Provider to get this setting.

6. In the Account Name and Password fields, enter your email address and password, and then click NextIn .

7. On the setup confirmaiton page, click Finish.

8. On the Mail tab, select the account you just created and then click Properties.

9. Go to the Servers tab.

10. Select My server requires authentication, and then click Apply.

11. Go to the Advanced tab.

12. In the Server Port Numbers section, change Outgoing mail (SMTP) to 80, and then click OK.

13. (Optional) If you would like to keep a copy of your email messages stored on your email provider's servers, in the Delivery section, select Leave a copy of messages on server.

Your Outlook Express account is now set up. Click Close to close the Internet Accounts window and return to your Outlook Express.

How do I access my Web-Based Email account?

You can log on to your Web-Based Email account from your Web browser by going to the Web address for your account. The Web address is the same as your domain name, except you replace "www" with "email". For example, if your Web address is "www.coolexample.com", your email address is "email.coolexample.com".

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